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Going Social

2010 March 18
by robin ragle-davis

More on the use and benefit of social media

If your website is a combination 24 hour receptionist, marketing department and customer service representative then what is the function of social media?

Social media is the guy standing on the sidewalk wearing a great big sandwich board who goes right up to potential customers and hands them a coupon.

Social media is the customer sales rep who travels to the customers door, develops a sustained relationship and is there to guide them in when your customer is ready.

Social media is a means of updating your content instantly in several places at once.

Your website is a repository of information and may be the site where business actually takes place (e-commerce), where follow up requests happen – basically where conversions take place.

Utilize facebook, Twitter, LinkedIn, Ning and YouTube and others to initiate and foster relationships and eventually drive people to your website.

Its important that your updates and posts be spaced appropriately and -especially in facebook – Take care not to overdo. Its easy to block page posts from a personal newsfeed and you wont know you have been blocked.

rr.interactive is happy to consult with you on any questions you have about implementing your social media strategy.

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One Response leave one →
  1. March 18, 2010

    Very well written. I have found FB to be a place to connect and interact with my
    fans /customers on a daily basis. It is easy, convenient and free. Haven’t mastered Twitter but understand that it can be a positive tool in driving customers to my store this summer on the Cape.
    http://www.facebook.com/Sueb.doCapeCod

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